Community Life (MLTCP) Member Resources
ArchCare Community Life (MLTC) E-Noticing FAQs
You can now ask ArchCare Community Life to send you certain notices electronically.
What notices can I get electronically?
Notices about:
- Services Enrollee asked for
- Services Enrollee is getting
- Plan appeals
- Complaints; and
- Complaint appeals
These notices have important information about the Enrollee’s services and rights.
Who gets these notices?
You and your provider get these notices. You can also choose someone to represent you, like a family member, friend, or lawyer. The person you choose will be able to file a complaint, plan appeal or fair hearing for you. We also send them a copy of your notices.
If you told us before that someone may represent you, we will send that person a letter like this one. If you want someone new to represent you, you and that person must sign and date a statement saying this is what you want. Or you can both sign and date the attached Electronic Notice Request Form. The person you choose can get copies of your notices electronically if they ask. We will send their notices as required by law. If you have any questions about choosing someone to act for you, call us at: 1-855-467-9351. TTY users call 711.
What ways can these notices be sent?
ArchCare Community Life and our vendors can send these notices to you by an email, web portal or fax.
The email notification option will send you an email that will include a link directing you to the web portal, where you can log in and see your correspondence. To utilize this option, you will need access to your email and a web browser with access to the internet.
If you have any questions or issues about your electronic notification options, please reach out to our Member Services department at 1-855-467-9351.
How do I ask for electronic notices?
You can contact us by phone, email, online, fax, or mail:
Phone………………………………………………………. 1-855-467-9351
Email………………………………………………………… compreference@archcare.org
Online………………………………………….…………… https://mailingoptions.archcare.org
Fax……………………………………………………..……… 1-646-762-7670
Mail……………………..…………………………………….. PO Box 18023 Hauppauge, NY 11788
When you contact us, you must:
To sign up by phone, please call 1-855-467-9351 and let us know that you would like to enroll in electronic notification. Our Member Services team can help guide you through the signup process. Once signed up, you can also add a designee to also receive electronic notifications about your correspondence. Our member services team can also help set up a designee even if you do not want to sign up for electronic notifications yourself.
To sign up via the web portal, visit https://mailingoptions.archcare.org[KM1] and fill out the member registration page. You will need at least three of the following points of identification to register: full name, date of birth, member ID or CIN/Medicaid ID. Once the registration form is submitted, you will receive an email with a link to verify your registration. Once confirmed, you can choose your electronic notification preference as well as add a designee to also receive electronic notifications on your behalf.
To sign up by fax, please fill out the attached Electronic Notice Request Form and fax it to 1-646-762-7670. You can use the attached Electronic Notice Request Form, but it is not required. We will contact you at the email address you have provided to complete your registration. If you would like a designee to have access to your notifications without signing up yourself, you can also use this option.
To sign up by mail, please fill out the attached Electronic Notice Request Form and mail it to PO Box 18023 Hauppauge, NY 11788. You can use the attached Electronic Notice Request Form, but it is not required. We will contact you at the email address you have provided to complete your registration. If you would like a designee to have access to your notifications without signing up yourself, you can also use this option.
If your contact information changes, you must let us know. To change your information, please update your information on the portal, or contact us at the phone number, fax number, or mailing address listed above.
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ArchCare Community Life will let you know by mail that you have asked to get notices electronically.
If you ask to get your notices electronically:
- We will send your notice by mail within 2 working days from the day you asked.
If you ask to get your notices electronically and we believe your electronic notice did not go through, we will then send it by mail and we may also call you by phone, as required by law.
Can I change the way I get these notices later?
You can change the way you get your notices at any time. To change the way you get notices, you can contact us at the phone number, email address, web portal, fax number, or mailing address listed in the How do I ask for electronic notices section above.
What If I don’t want electronic notices?
You will keep getting these notices by mail and we may also call you by phone. We will not send these notices electronically unless you ask.
Other help:
You can call ArchCare Community Life at 1-855-467-9351 if you have any questions about Electronic Noticing.
The information contained on this ArchCare website is provided as a community service. It is provided as an educational resource and should not take the place of the advice and recommendations of your personal physician. If you have or suspect you have a health problem, please visit a healthcare professional.
ArchCare and its information providers make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of the information on this ArchCare website. This ArchCare website includes links to other websites with information about related topics.
ArchCare does not control, and cannot guarantee the performance of, goods and services provided by others in these websites. ArchCare does not necessarily endorse the information presented on these other websites, nor do these other sites endorse the information contained here.
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ArchCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ArchCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
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