As a member of ArchCare Advantage HMO Special Needs Plan, you will get a pre-paid Over-the-Counter (OTC) card. You can use this card to buy eligible over-the-counter (OTC) medicines and health-related items. The OTC card benefit is $50 per month (up to $600 per year) in 2017. Any remaining balance at the end of the month will not carry over to the next month. You can use this card to buy covered items from a participating retailer. Please note that not all OTC items are covered. Your card will only work for covered items. OTC items may be purchased for the ArchCare Advantage member’s use only. View the List of Eligible and Non-Eligible OTC Items
Step 1: ACTIVATE YOUR CARD
To activate your card, please call 1‑888‑682‑2400 and enter your Card Number and your ArchCare Advantage Member ID, or go to www.myotccard.com.
STEP 2: VISIT A PARTICIPATING RETAILER
To use your OTC Card, take your card and your covered OTC item(s) to the checkout at any participating store or pharmacy.
You can use your OTC card for covered items at participating local retailers, including:
- Duane Reade
- Rite Aid
- Dollar General
- Family Dollar
Other stores and pharmacies are also available in the network. If you are an ArchCare Advantage HMO Special Needs Plan member, call 1‑888‑682‑2400 to find a participating store.
STEP 3: PAY AT THE FRONT OF THE STORE
Gather your eligible items and proceed to the front of the store checkout lanes. When you check out, swipe the card for payment.
The total amount that you spend will be taken out of your monthly balance. Eligible items up to $50 per month will be covered. Any remaining balance at the end of the month is lost and will not carry over to the next month.
CHECK YOUR BALANCE
You can check the balance on your OTC card at any time by:
- calling 1‑888‑682‑2400. You will be asked to enter your OTC card number.
- or by visiting www.otcmember.com. Once on the site, you will be asked to enter your OTC card number.
- or by calling Member Services at 1‑800‑373‑3177 (TTY/TDD: 1‑800‑662‑1220), seven days a week from 8:00 A.M. to 8:00 P.M.
ELIGIBLE AND NON-ELIGIBLE ITEMS
- You can use your OTC card to purchase the following items: ELIGIBLE ITEMS
- The following items are not covered by your OTC card: NON-ELIGIBLE ITEMS
REPLACING YOUR OTC CARD
To report a lost or stolen card, call our Member Services at 1‑800‑373‑3177 (TTY/TDD: 1‑800‑662‑1220), seven days a week from 8:00 A.M. to 8:00 P.M.
A replacement card will be mailed to you within 7-10 business days. Once you receive your new OTC card, activate your card by calling 1‑888‑682‑2400 and enter your Card Number and your ArchCare Advantage Member ID when prompted. You can also activate your card by visiting www.myotccard.com.
My Member Portal Login
Visit www.myotccard.com to enter the ArchCare Advantage OTC Card Member Portal.
If you forget to bring your OTC card with you to the participating store or pharmacy, or if you are not able to swipe your card at checkout, you may ask for reimbursement using a paper claim form (coming soon). After you pay for the OTC item(s), simply mail your completed paper claim form to us at the address below along with a copy of the receipt(s) for the covered item(s) you bought. We will then reimburse you for the covered OTC item(s) and take off that amount from your current debit card balance.
33 Irving Place
New York, NY 10003
Attn: Member Services, OTC Card Claims
If you have questions about your ArchCare Advantage OTC card benefits, please call Member Services at 1‑800‑373‑3177 (TTY/TDD: 711), seven days a week from 8:00 A.M. to 8:00 P.M.
H1777_AA website OTC_CMS approved