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As a member of ArchCare Advantage HMO Special Needs Plan, you will get a pre-paid Over-the-Counter (OTC) card. You can use this card to buy eligible over-the-counter (OTC) medicines and health-related items. The OTC card benefit is $50 per month (up to $600 per year) in 2017. Any remaining balance at the end of the month will not carry over to the next month. You can use this card to buy covered items from a participating retailer. Please note that not all OTC items are covered. Your card will only work for covered items. OTC items may be purchased for the ArchCare Advantage member’s use only. View the List of Eligible and Non-Eligible OTC Items

 

Step 1: ACTIVATE YOUR CARD

To activate your card, please call 1‑888‑682‑2400 and enter your Card Number and your ArchCare Advantage Member ID, or go to www.myotccard.com.

 

STEP 2: VISIT A PARTICIPATING RETAILER

To use your OTC Card, take your card and your covered OTC item(s) to the checkout at any participating store or pharmacy.

 

PARTICIPATING STORES

You can use your OTC card for covered items at participating local retailers, including:

  • CVS
  • Walgreens
  • Duane Reade
  • Rite Aid
  • Dollar General
  • Family Dollar
  • Exchange
  • Walmart

 

Other stores and pharmacies are also available in the network. If you are an ArchCare Advantage HMO Special Needs Plan member, call 1‑888‑682‑2400 to find a participating store.

 

STEP 3: PAY AT THE FRONT OF THE STORE

Gather your eligible items and proceed to the front of the store checkout lanes. When you check out, swipe the card for payment.

 

The total amount that you spend will be taken out of your monthly balance. Eligible items up to $50 per month will be covered. Any remaining balance at the end of the month is lost and will not carry over to the next month.

 

CHECK YOUR BALANCE

You can check the balance on your OTC card at any time by:

  • calling 1‑888‑682‑2400. You will be asked to enter your OTC card number.
  • or by visiting www.otcmember.com. Once on the site, you will be asked to enter your OTC card number.
  • or by calling Member Services at 1‑800‑373‑3177 (TTY/TDD: 1‑800‑662‑1220), seven days a week from 8:00 A.M. to 8:00 P.M.

 

ELIGIBLE AND NON-ELIGIBLE ITEMS

Eligible Items 

 

Non-Eligible Items

 

REPLACING YOUR OTC CARD

To report a lost or stolen card, call our Member Services at 1‑800‑373‑3177 (TTY/TDD: 1‑800‑662‑1220), seven days a week from 8:00 A.M. to 8:00 P.M.

 

A replacement card will be mailed to you within 7-10 business days. Once you receive your new OTC card, activate your card by calling 1‑888‑682‑2400 and enter your Card Number and your ArchCare Advantage Member ID when prompted. You can also activate your card by visiting www.myotccard.com.

 

My Member Portal Login

Visit www.myotccard.com to enter the ArchCare Advantage OTC Card Member Portal.

 

PAPER CLAIMS

If you forget to bring your OTC card with you to the participating store or pharmacy, or if you are not able to swipe your card at checkout, you may ask for reimbursement using a paper claim form (coming soon). After you pay for the OTC item(s), simply mail your completed paper claim form to us at the address below along with a copy of the receipt(s) for the covered item(s) you bought. We will then reimburse you for the covered OTC item(s) and take off that amount from your current debit card balance.

 

ArchCare Advantage

33 Irving Place

11th Floor

New York, NY 10003

Attn: Member Services, OTC Card Claims

 

CONTACT US

If you have questions about your ArchCare Advantage OTC card benefits, please call Member Services at 1‑800‑373‑3177 (TTY/TDD: 711), seven days a week from 8:00 A.M. to 8:00 P.M. 

 


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