ArchCare and its employees are responsible for performing ethically and in compliance with the law related to compliance such as fraud, waste and abuse in healthcare operations as well as patient privacy.

If you have reason to believe that someone on ArchCare’s behalf has committed an act of fraud, waste or abuse, a privacy violation or if you have some other compliance concern, you should contact:

    • The Compliance Officer/Liaison in the program;

    • Sarah D. Strum, ArchCare’s Senior Vice President of Compliance, at 1‑646‑633‑4401;

    • Our Compliance and Corporate Ethics hotline, at 1‑800‑443‑0463;

If you suspect that an ArchCare employee is engaged in improper governmental activities, you should know that ArchCare has policies that can show you how to “blow the whistle” and can protect you from retaliation if the need arises. ArchCare strictly prohibits retaliation, discrimination, harassment or any other adverse action against any affected individual who reports or participates in the investigation, audit, remedial action or self-evaluation of a potential ethical or legal violation in good faith. In addition, ArchCare is required to maintain the privacy of health care information of individual patients. ArchCare is committed to preserving and respecting the privacy of all persons who are treated in our facilities/programs.

Nondiscrimination & Accessibility

Nondiscrimination and Accessibility Requirements: 1557 Notice

Cyracom Interpreters Available

Non-Discrimination in the Provision of Transportation Services

ArchCare operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964. To obtain additional information about your rights under Title VI, contact Compliance Liaison at 646-289-7715. If you believe you have been discriminated against on the basis of race, color, or national origin by ArchCare, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form or submitting a compliant through the compliance portal.

How to file a Title VI complaint with ArchCare Senior Life:

  1. Click here to submit a complaint online. To obtain a Complaint Form from ArchCare Senior Life, contact Compliance Liaison at 646-289-7715 at ArchCare Senior Life at 1432 5th Avenue, New York, New York 10035.
  2. In addition to the complaint process at ArchCare Senior Life, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, DC 20590 and  New York State Department of Transportation, Office of Civil Rights, 50 Wolf Road, 6th Floor, Albany, NY 12232 (518) 457-1129 Fax (518) 549-1273,
  3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
  4. The form must be signed and dated, and include your contact information. If information is needed in another language, contact Compliance Liaison at 646-289-7715.

Section 1557 of the Affordable Care Act

ArchCare complies with all Federal, State, and Local laws, including the Fair Housing Act regarding providing for services to the deaf and hard of hearing.  ArchCare complies with Section 1557 of the Affordable Care Act, which “prohibits discrimination based upon race, color, national origin, sex, age or disability including but not limited to the deaf and hard of hearing in certain health care programs and activities.