Nondiscrimination & Accessibility

Nondiscrimination and Accessibility Requirements: 1557 Notice

Non-Discrimination in the Provision of Transportation Services

ArchCare operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964. To obtain additional information about your rights under Title VI, contact Compliance Liaison at 646-289-7715. If you believe you have been discriminated against on the basis of race, color, or national origin by ArchCare, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form or submitting a compliant through the compliance portal.

How to file a Title VI complaint with ArchCare Senior Life:

The form must be signed and dated, and include your contact information. If information is needed in another language, contact Compliance Liaison at 646-289-7715.

Click here to submit a complaint online. To obtain a Complaint Form from ArchCare Senior Life, contact Compliance Liaison at 646-289-7715 at ArchCare Senior Life at 1432 5th Avenue, New York, New York 10035.

In addition to the complaint process at ArchCare Senior Life, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, DC 20590 and New York State Department of Transportation, Office of Civil Rights, 50 Wolf Road, 6th Floor, Albany, NY 12232 (518) 457-1129 Fax (518) 549-1273, OCR-TitleVI@dot.ny.gov.

Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.